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  • Are you a New Zealand based company?
    Yes, we are a New Zealand based company, located in West Auckland.
  • Can I send the plant to someone else as a gift?
    Yes you can! Please contact us if the plant you buy is for someone else. You can add a birthday/anniversary card with personalised message as well. https://www.fabgardenmama.co.nz/product-page/gift-wrapping-option
  • How long is the delivery to get to my doorstep?
    Plant orders are shipped every Mondays & Tuesdays only, to ensure your plants are not held in courier depots over the weekend. Other than plant orders, we will ship your order any other days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Each order may only ship to a single address. All orders are sent with a non-signature required, if you would have specific delivery requirements, please note this on your purchase. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once the order has been picked up by the courier.
  • I've changed my mind. What should I do?
    We do not accept returns or exchanges so please choose your item wisely. All sale is final. You are very welcome to chat with us to get more information about any of our products before your final purchase. ​ If your plant/order has suffered significant damage during transit please contact info@fabgardenmama.co.nz within 2 days, with photos and we will lodge a claim with our courier provider and aim to provide a refund of your purchase.
  • My order does not look like the picture on the website?
    PLANTS: We always put a disclaimer stating that the picture of the plants on our website is a guide only, and the plant you'll get may differ from them. Each plant is different from one to another. If you aren't sure of the plant you might get, you are very welcome to have a chat with us before making a final purchase, and we will send you a photo of the plant you will be getting. OTHER ITEM: All the items look exactly the same as on the website. We encourage you to read the description of each item for avoiding misleading information. You are very welcome to have a chat with us before making a final purchase. Once you are satisfied with purchasing the item, all purchase is final.
  • My e-Gfit Card is stolen. What should I do?
    e-Gift Card Disclaimer This -Gift Card is valid one year from the date of purchase, and can be redeemed online or at our Caravan Shop. This e-Gift Card is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only Strictly no extension of the expiry date from the date of issue will be allowed. We are not responsible if your e-Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances This voucher cannot be redeemed in order to purchase gift cards.
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