Frequently asked questions
Are you a New Zealand based company?
Yes, we are a New Zealand based company, located in West Auckland.
Can I opt-out of the supplied decorative pot?
Yes you can. But it won't change the price. Just let us know if you would like to opt-out the decorative pot that comes with the plant.
Can I send the plant to someone else as a gift?
Yes you can! Please contact us if the plant you buy is for someone else. You can add a birthday/anniversary card with personalised message as well.
How long is the delivery to get to my doorstep?
Orders are shipped every day, Monday - Friday. For all South Island orders placed after 13:00 Wednesday, your order will be shipped on Monday morning to ensure your plants are not held in courier depots over the weekend.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Each order may only ship to a single address. All orders are sent with a non-signature required, if you would have specific delivery requirements, please note this on your purchase.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once the order has been picked up by the courier.
I've changed my mind. What should I do?
We do not accept returns or exchanges so please choose your plant wisely. All sale is final. You are welcome to chat with us to get more information about your order.
If your plant has suffered significant damage during transit please contact email@example.com within 2 days, with photos and we will lodge a claim with our courier provider and aim to provide a refund of your purchase.