SHIPPING POLICY

Plant orders are shipped every Mondays & Tuesdays only, to ensure your plants are not held in courier depots over the weekend. Other than plant orders, we will ship your order any other days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Each order may only ship to a single address. All orders are sent with a non-signature required, if you would have specific delivery requirements, please note this on your purchase.

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once the order has been picked up by the courier.

RETURN & REFUND POLICY

We do not accept returns or exchanges so please choose your plant wisely. All sale is final. You are welcome to chat with us to get more information about your order. 

If your plant has suffered significant damage during transit please contact info@fabgardenmama.co.nz within 2 days, with photos and we will lodge a claim with our courier provider and aim to provide a refund of your purchase.

PAYMENT METHOD

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.