Plant orders are shipped every Mondays & Tuesdays only, to ensure your plants are not held in courier depots over the weekend. Other than plant orders, we will ship your order on any other day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Each order may only ship to a single address. All orders are sent with a non-signature required, if you would have specific delivery requirements, please note this on your purchase.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once the order has been picked up by the courier.
RETURN & REFUND POLICY
We do not accept returns or exchanges so please choose your plant/order wisely. All sale is final. You are very welcome to chat with us to get more information about any of our products before your final purchase.
If your plant has suffered significant damage during transit please contact firstname.lastname@example.org within 2 days, with photos and we will lodge a claim with our courier provider and aim to provide a refund of your purchase.
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